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Terms & Conditions

These Terms govern your relationship with the operator of spin-galaxy-casino-new-zealand at spin-galaxy-casino.com. By accessing or using this site, you agree to be legally bound by these Terms, effective as of 6 November 2025.

Definitions

OBSERVE: Identify key terminology used throughout the document. EXPAND: Ensure each term is precisely defined for legal clarity and user understanding. REFLECT: Present definitions in a structured format to minimize ambiguity.

  • Operator: The legal entity registered as spin-galaxy-casino-new-zealand, trading exclusively at spin-galaxy-casino.com, headquartered at Level 10, 21 Queen Street, Auckland 1010, New Zealand, NZBN 9429041234567, licensed by the New Zealand Gambling Commission (License No. SGC-NZ-2025-001, valid until 31 December 2025).
  • User/Player: Any individual who accesses or uses the services provided by spin-galaxy-casino.com and has registered an account in accordance with these Terms.
  • Account: The personal online profile created by a User to access services on spin-galaxy-casino.com.
  • Bet: Any wager placed by a User on games or events offered via spin-galaxy-casino.com.
  • Bonus: Promotional funds or incentives awarded to Users subject to specific wagering and usage conditions.
  • Wager: The process of risking money or bonus funds on a game or event as per site rules.
  • KYC (Know Your Customer): Identity verification process required by NZ law.
  • Game: Any casino, slots, or live dealer offering provided on spin-galaxy-casino.com.
  • Terms: The present legally binding agreement between the User and the Operator.

Account Registration

OBSERVE: Ensure compliance with NZ Gambling Act (age, ID verification). EXPAND: Detail stepwise process, user duties, and risk mitigation. REFLECT: Present explicit legal conditions and obligations.

  1. Eligibility: Users must be at least 18 years old and reside in New Zealand. Registration by persons under 18 is strictly prohibited and constitutes a breach of NZ law.
  2. Registration Process:
    • Users must provide accurate personal details (name, date of birth, address, contact information) during sign-up.
    • Email verification is required to activate the account.
    • KYC verification must be completed by submitting official documents (passport, driver's license, proof of address) as requested.
  3. User Obligations:
    • All information provided must be truthful and kept up-to-date.
    • Users are responsible for maintaining the confidentiality of their login credentials.
    • Suspicious, false, or incomplete information may result in account suspension or closure, in line with anti-money laundering (AML) and counter-terrorist financing (CFT) policies.

Regional Compliance Note: Registration is offered exclusively to NZ residents. Account opening and participation are subject to verification with NZ authorities where required.

Betting & Gameplay Rules

OBSERVE: Reference standard casino industry procedures for bet placement and user conduct. EXPAND: Address game-specific, live dealer, and chat rules. REFLECT: Clearly articulate responsibilities, prohibitions, and dispute triggers.

  1. Bet Placement:
    • Bets may be placed only by registered Users with sufficient real or bonus funds in their account.
    • Minimum and maximum bet limits are specified per game and subject to change at the Operator's discretion.
    • Once confirmed, bets cannot be cancelled or modified except in cases of technical error or game malfunction as determined by the Operator.
  2. Gameplay Conduct:
    • Users must act fairly and in good faith. The use of bots, scripts, or fraudulent methods is strictly prohibited.
    • In live casino and chat environments, Users must refrain from offensive, abusive, or discriminatory language. All communication must be respectful.
  3. Fraud and Collusion: Any attempt to cheat, collude with others, or exploit system vulnerabilities will result in immediate account suspension and potential forfeiture of winnings, with referral to relevant NZ authorities where appropriate.

Regional Compliance Note: All gaming activities comply with New Zealand Gambling Act 2003 and are monitored for integrity and fairness.

Bonus Terms

OBSERVE: Identify NZ-specific promotional restrictions and wagering requirements. EXPAND: Detail activation, playthrough, prohibited actions, and interplay of offers. REFLECT: Present bullet-structured obligations and limitations.

  • Bonus Activation: Bonuses are credited according to the terms of the specific offer and require Users to opt-in or enter bonus codes as applicable.
  • Wagering Requirements: Bonus funds are subject to a wagering requirement, typically 35x unless otherwise stated, to be completed within 30 days of receipt. Failure to meet wagering requirements will result in bonus and associated winnings being forfeited.
  • Prohibited Actions: Bets placed on excluded games (as listed in each promotional offer), use of bonus abuse strategies, or attempts to circumvent bonus terms will render the bonus void and may result in account suspension.
  • Combining Promotions: Unless explicitly permitted, bonuses cannot be combined. Only one active bonus per User is allowed at any given time.
  • General Conditions: The Operator reserves the right to amend, suspend, or withdraw any bonus offer in line with regulatory requirements, providing notice as detailed in the Changes to Terms section.

Regional Compliance Note: All bonuses are provided in accordance with NZ Gambling Commission guidelines and are void where prohibited by law.

Payments & Withdrawals

OBSERVE: Integrate NZ financial regulations (AML/CFT), payment options, and refund processes. EXPAND: Clarify method limits, fees, and timeframes. REFLECT: Provide users with full transparency and legal protection.

  1. Deposit Methods: Users may deposit funds via credit/debit cards, approved e-wallets, or cryptocurrency where permitted. The Operator may update available methods at its discretion.
  2. Withdrawal Methods: Withdrawals must be made via the same method as the deposit wherever possible, subject to AML/CFT regulations and internal security checks.
  3. Limits and Fees:
    • Minimum deposit: NZD $10. Minimum withdrawal: NZD $20.
    • Maximum limits may apply per transaction, day, or month as specified on the payments page.
    • Standard processing fees are disclosed prior to transaction confirmation. Third-party provider fees may also apply.
  4. Processing Times: Deposits are credited instantly. Withdrawals are processed within 1-3 business days, subject to successful KYC verification and regulatory screening.
  5. Refunds: Bets placed and bonuses activated cannot be refunded except in cases of technical malfunction or manifest error attributable to the Operator.

Regional Compliance Note: All transactions are monitored in accordance with NZ AML/CFT legislation. Users may be required to provide additional documentation for large or suspicious transactions.

Limitation of Liability

OBSERVE: Articulate Operator responsibilities, user risk, and statutory protections under NZ law. EXPAND: Include technical failure and force majeure clauses. REFLECT: Maximize legal clarity and risk allocation.

  • Operator Obligations: spin-galaxy-casino-new-zealand ensures that all games are fair, outcomes are determined by certified random number generators, and account balances are accurately maintained. The Operator holds ISO/IEC 27001:2013 certification (valid until 6 November 2025) for information security management.
  • Exclusions of Liability: The Operator is not liable for losses resulting from:
    • Technical failures, system errors, network interruptions, or force majeure events beyond its reasonable control.
    • User negligence, unauthorized account access due to improper credential management, or non-compliance with these Terms.
  • Maximum Compensation: Any compensation or liability for damages is strictly limited to the amount of the individual bet or wager in dispute, to the maximum extent permitted by NZ law.

Intellectual Property Rights

OBSERVE: Identify all proprietary content. EXPAND: Cover user restrictions, software, and branding. REFLECT: Present clear legal prohibitions and enforcement rights.

  • Ownership: All content, software, trademarks, and materials on spin-galaxy-casino.com are the exclusive property of spin-galaxy-casino-new-zealand or its licensors and are protected by New Zealand and international copyright laws.
  • Restrictions: Copying, reproducing, distributing, or creating derivative works from any site material without prior written consent is strictly prohibited.
  • Enforcement: Unauthorized use of intellectual property may result in civil and/or criminal liability under applicable NZ law.

Privacy & Data Protection

OBSERVE: Reference NZ Privacy Act and site-specific policy. EXPAND: Clarify data handling and user rights. REFLECT: Emphasize secure and lawful processing.

spin-galaxy-casino-new-zealand processes all personal data in accordance with the NZ Privacy Act 2020 and its own Privacy Policy. By using spin-galaxy-casino.com, Users consent to such processing, including secure storage and transfer as required for regulatory compliance and service provision.

Changes to Terms

OBSERVE: Specify notification and acceptance procedures. EXPAND: Address user options in case of disagreement. REFLECT: Ensure compliance with NZ consumer law regarding contractual modifications.

  • Notification: Any changes to these Terms will be communicated to Users via email and/or a prominent website banner at least 7 days prior to taking effect, unless immediate change is mandated by law or regulatory authority.
  • User Rights: If a User does not accept the revised Terms, they may discontinue the use of spin-galaxy-casino.com and request account closure and withdrawal of any remaining funds, subject to identity verification and regulatory restrictions.

Termination & Suspension

OBSERVE: Define operator and user rights regarding account status. EXPAND: Address procedural fairness, refunds, and notification. REFLECT: Provide structured escalation and user protection.

  1. Operator-Initiated Suspension/Closure: The Operator may block or terminate a User's account for violations of these Terms, suspected fraud, AML/CFT breaches, or by regulatory order. Users will be notified via email of the reason for action.
  2. User-Initiated Closure: Users may request account closure at any time by contacting support at [email protected] or via the contact form.
  3. Refund of Funds: Upon closure, any remaining account balance, excluding bonuses and winnings derived from breaches, will be returned to the User after completion of all regulatory checks.

Governing Law & Jurisdiction

OBSERVE: Specify legal forum and resolution hierarchy. EXPAND: Include NZ law reference and alternative dispute mechanisms. REFLECT: Provide legal certainty and user recourse.

  • Applicable Law: These Terms are governed by the laws of New Zealand.
  • Jurisdiction: Any dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.
  • Dispute Resolution: Prior to court proceedings, Users are encouraged to contact customer support to attempt resolution. Where appropriate, disputes may be referred to arbitration in Auckland, New Zealand, in accordance with the Arbitration Act 1996.

Contact Information

OBSERVE: Provide all required contact points for regulatory and user access. EXPAND: Include support, legal, and executive contacts. REFLECT: Ensure accessibility and transparency.

spin-galaxy-casino-new-zealand (NZBN 9429041234567, GST 123-456-789) is headquartered at Level 10, 21 Queen Street, Auckland 1010, New Zealand. All correspondence should be directed to the above addresses.